“Confidant Sales"

How does confidence relate to case acceptance? How can we create a more engaging case presentation that feels psychologically safe for your patients both clinically and financially? How can you promote the culture and habits of safety for ourselves to optimize creativity and collaboration in your office?

Course Objectives

• Understand the difference between growth and fixed mindset

• Learn tips to put ourselves back in creativity when we get frustrated

• Understand how confidence relates to culture and patient experience

• Learn the 11 steps to confidently present cases

“Culture Transformation: The Taylor'd Formula for Practice Success”

What is culture? It’s the way we think, our habits, the way we feel about ourselves and others, what we choose to focus on, what we choose to talk about, and the way we talk about it. Culture determines the quality of our decisions, the quality of our relationships, our satisfaction, and ultimately become the legacy we leave behind.

Course Objectives

• Learn to replace reactivity with compassion, curiosity, and creativity

• Understand the drama triangle and how to diffuse it

• Define your company culture and the anti-culture, and a process to hold the team accountable to your core values

• Learn to change your thought patterns to improve your mood, improve relationships, and make better decisions

• Improve the quality of your conversations and meetings

“Creating the Patient Experience”

The average practice has a conversion rate of only 50%. They could grow so much faster if they were able to delight patients so they were compelled to return. What makes patients have a positive memory of their experience? What makes them say yes to treatment, refer their friends, and come back? Together, we’ll design a patient experience process that is clear for all parties, easy to execute efficiently and consistently, patient and colleague friendly, and memorable, resulting in great case acceptance and patient retention.

Course Objectives

• Understand the 3 elements of a memorable patient experience

• Design the patient experience using the Disney Imagineer method

• Define contingency plans

• Roleplay the patient experience

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*Secret Patient Visits and Evaluations Available